Returns
Right of Withdrawal
The right of withdrawal applies only to sales transactions between the entrepreneur and a consumer and/or business customer.
When purchasing products, the consumer and/or business customer has the right to dissolve the agreement without stating reasons within 14 days. This reflection period starts on the day after the consumer and/or business customer, or a representative designated by the consumer and/or business customer and made known to the entrepreneur, receives the product.
During the reflection period, the consumer and/or business customer shall handle the product and its packaging with care. The product may only be unpacked or used to the extent necessary to determine whether the consumer and/or business customer wishes to keep it. If the right of withdrawal is exercised, the consumer and/or business customer shall return the product with all supplied accessories and—if reasonably possible—in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer and/or business customer wishes to make use of the right of withdrawal, they are obliged to notify the entrepreneur within 14 days after receiving the product. This notification must be made using the return form. After the consumer and/or business customer has indicated the intention to exercise the right of withdrawal, the product must be returned within 14 days. The consumer and/or business customer must provide proof that the goods have been returned on time, for example by means of proof of shipment.
If, after the expiry of the periods referred to in paragraphs 2 and 3, the consumer and/or business customer has not indicated the intention to exercise the right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.
To exercise the right of withdrawal, the consumer shall follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.
Costs in Case of Withdrawal
If the consumer and/or business customer exercises the right of withdrawal, the costs of returning the goods, as well as administrative costs, shall be borne by them.
If the consumer and/or business customer has already paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after withdrawal. This is conditional upon receipt of the returned product by the retailer or the provision of conclusive proof of complete return shipment.
Exclusion of the Right of Withdrawal
The entrepreneur may exclude the right of withdrawal for products as described below. Exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, or at least in good time before concluding the agreement.
Exclusion of the right of withdrawal:
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Electronic components
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Parts specifically disassembled for the customer
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Sealed components where the seal is no longer intact
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If article numbers were not compared in advance
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Incorrectly ordered parts by the customer